Exclusive offer reserved for members of the ROXY Girl Club loyalty program. Valid from 28/07/2021 to 15/08/2021 for any purchase made online or in participating stores on products from the new Fall-Winter 2021-22 collection identified by the words "Members Offer! Points x 2".
30 days to return your products:
If you wish to return all or part of your order (excluding gift cards), you have 30 days from the date of receipt to do so.
The item(s) you wish to return, or exchange must have been purchased on the Roxy.com website and delivered.
To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories and its original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Roxy reserves the right to refuse the return of the order.
If you receive a faulty or wrong item, please contact our customer service team and follow the instructions we will give you, otherwise we will not be responsible for the return costs.
We do not offer online exchanges; however, we do accept returns.
Please return the goods in its original packaging for a refund and place a new order.
START A RETURN:
ONLY FOR ROXY GIRL CLUB MEMBERS
VALID FOR NON-REGISTERED CUSTOMERS
Currently we are unable to offer exchanges on-line. We ask that you return the original merchandise in its original packaging for a refund and place a new order.
For more information, please refer to the General Conditions of Sale.
An adviser is available to help you. Do not hesitate to contact us by filling in the contact.
Monday to Thursday 9am – 12:30pm / 1:30pm – 6pm*
Friday 9am – 12.30pm / 2pm – 4:15pm*
*Excluding French bank holidays
This section allows you to get an immediate answer to our most frequently asked questions.