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  • FREE PROTECTIVE FACE MASK -

    LEARN MORE*

    Free protective face mask*

     

    *Offer valid for the purchase of €79 worth of products from the new Autumn - Winter 2020 collection, excluding discounted products. The protective face mask will automatically be added to your basket. Only one face mask offered per order (ERJAA03927-wbk0), depending on stock availability. Exclusive web offer.
  • FREE DELIVERY -

    ON ALL ORDERS FROM 59€ - MORE INFO

  • FREE RETURNS -

    YOUR RETURN SHIPPING COSTS REFUNDED WITH PAYPAL - FIND OUT MORE

Home > > Customer Service

CONTACT US

 

Need advice about a product ? Help completing your order or you just have a question about our brands or our stores ?

Contact us

 

Our customer service is currently very busy and is doing its best to respond to you as quickly as possible. In order to help our team deal efficiently with your request, we advise you to not send us multiple messages. Thank you for your understanding and patience during this period.

 

*BY TELEPHONE :

Our friendly advisers are on hand and will be happy to help and answer your questions.

You can also place your order by phone

Call us:

+352 2786 21 57 (Local rates apply)

 

Hours: (French local time)

Monday to Thursday 9am – 1pm / 2pm – 5pm*
Friday 9am – 12.30pm*

 

Please note that Customer Service will be closed on the following public holidays:
• January 1st
• Easter Monday (April, 6th 2015)
• May 1st
• May 8th
• Ascension Day (May, 14th 2015)
• July 14th
• August 15th
• November 1st
• November 11th
• December 25th

 

 

*BY EMAIL :

The easiest way to contact us is via our form. We’ll get back to you within 24 hours*

(on working days, Monday to Friday)

Contact us by email

 

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          Customer service

          An adviser is available to help you. Do not hesitate to contact us by filling in the contact.

          Monday to Thursday 9am – 1pm / 2pm – 5pm*
          Friday 9am – 12.30pm*


          *Excluding French bank holidays

          FAQ

          This section allows you to get an immediate answer to our most frequently asked questions.